Friday, July 26 – Another post out of order!
Every time that I go to my GM Stealership in Winnipeg I feel that I’m going to Get It In the End. Not in a pleasant way. Before our trip, I had taken the truck into Birchwood GM with a braking issue…Every time I depressed the brake pedal the truck would start to brake but when I had slowed to about 10 km/h it would seem to go soft and braking power would diminish until I applied more pressure. Anyway, when I returned at the end of the day to pick it up the Stealership reported this as a Non-issue and that it was working as it should…I swallowed that one. Janet does not swallow anything…and she felt that we should get a second opinion. So while we were in Hammonds Plains, Nova Scotia. Let me tell you about Hammonds Plains – It is a dot on the map just north of Halifax about 17 Km., where we are camped. They have a few service businesses there and one of them; (fortunately for us) is Hammonds Plains Service Centre . I phoned them at 7:30 AM and told them I was from out of town and that my wife would divorce me if I didn’t have those @#$%^&* brakes fixed. The service writer told me that they were fully booked, being a Friday, but she could squeeze me in at 9:00 AM. I was in their shop by 8:50 and after waiting about 1/2 hour, Danny came out to talk to me…well actually he was not only the tech but he was also one of the owners! No kidding, the owner actually came out to talk to me. ( At my Stealership, I couldn’t get an audience with a tech or the service manager if my life depended on it.) Anyway, after test driving it – yes that’s right, they actually took it out to experience the problem, not just scan it - he was pretty sure that it was a bad sensor on one of the front wheels. He could order a new part and have it installed this afternoon – he told me the part would be about $250. I told him that this was a very small price to save my marriage and to go ahead. He told me he would call around 1:00 or 1:30 PM to advise if the part was in and that I should go back home and bring the truck back later.
Fast Forward 12:51 PM and I’m still eating my lunch. Hello, yes the part is in and can you bring the truck in…Five minutes later I’m in the reception area. About 3/4 hour later Danny is out front again with the new part in his hand explaining that he didn’t have to replace the the old part, he just cleaned it up, reinstalled it and checked the gap between the sensor and the rotor. He had just returned from test driving it AGAIN! …I’m beginning to love this man!! I told him that this was a long way to come to get my car and truck serviced and do they have a branch office in Winnipeg?…No such luck! Final bill - $198.32 including a healthy 15% Harmonized Sales Tax for the boys downtown and in Ottawa.
So if you are anywhere near Halifax and need excellent auto service you should check out Hammonds Plains Service Centre . All their techs are fully qualified and most have years of service experience behind them. They are passionate about training and customer service.
Post Script – Janet and I, are still happily, amicably, married.
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